PRIVACY POLICY
Refund Policy
We follow the Distance Contracts Act and therefore you have the right to return ordered goods without giving any reason. You have an open purchase period of 14 days from when you received the products. During that time, you can return the goods and get your money back. Always contact Svensk Gruvsaft's customer service before returning at info@jarnbrands.com to confirm that the return is allowed and that the withdrawal period has not passed before sending the goods back. It is important that you state the order number in the email.
You can return the products in the same package as they came with as long as the package is intact.
Goods must be unopened and undamaged, including packaging.
Refunds are always made by the payment method used for the purchase and are normally made within 2 weeks.
The customer bears the cost of return and is responsible for the goods until we receive them. Returns may not be sent as cash on delivery or carriage forward.
Return address
The Great Swedish Järn AB
Skutholmsvägen 7
471 41 Rönnäng
Privacy Policy
We store the following personal data about our customers: first name, last name, company/organisation, e-mail address, personal/organisation number, VAT number, address, postcode, city, country, telephone number. Orders: ip-address, E-mail, Person/organization number, VAT number, Address, Company, First name, Last name, Address, Postal code, City, Phone number.
As a customer, you can request an extract, modification or deletion of this data at any time.
Terms of Service
You can choose between creating an account at JÄRN or making your purchase without logging in. You can contact us at info@jarnbrands.com if you want to delete your account.
Shipping Policy
The Great Swedish Järn AB offers free shipping on orders over SEK 749. We deliver the products with Postnord and DHL.
Your purchase is normally packed and shipped within 24 hours on weekdays. Weekend orders are normally dispatched on the following working day. Normal delivery time is 2-5 working days.
Postnord (Service Point)
The parcel can be picked up at the nearest delivery point. If you enter your mobile phone number at the checkout, you will receive an SMS notification when your parcel has arrived at the delivery point.
Postnord (Delivery to door/mailbox)
If the parcel does not fit in the mailbox, it will be delivered to your door instead of the nearest retailer. By selecting this delivery option, you agree to have the parcel delivered to your door if the parcel does not fit in your mailbox. Once the delivery to your door is completed, you will be notified as the recipient by email or text message.
DHL (Service Point)
The parcel can be picked up at the nearest delivery point. If you enter your mobile phone number at the checkout, you will receive an SMS notification when your parcel has arrived at the delivery point.
If the goods are damaged, faulty or defective
Sometimes it happens that goods arrive damaged or defective or that you have received the wrong goods. All you have to do is email us at info@jarnbrands.com and tell us what has happened along with a picture of the goods and we will sort it out! When returning damaged, defective or incorrect goods, the return shipping is free of charge. We will email you a return form for printing.
Cookies
This online store uses cookies as defined by the Electronic Communications Act, July 25, 2003. A cookie is a small text file that is stored on your computer and contains information to help the online store identify and track users. Cookies are available as session cookies and as cookies that are stored permanently on your computer. During your first visit to the online shop, your browser is assigned a session cookie which is unique and is used to avoid confusing you as a user with other users. In order to fully use the online shop, you should allow cookies in your browser. This type of cookie is only used to provide you, the visitor, with a better experience and support and does not store any personal information about you. Cookies can be deleted. In this online shop, cookies are used, for example, to keep track of your shopping cart, your preferences and the pages you have visited in order to provide you with a better customer experience and support.
Contact information
The Great Swedish Järn AB
Skutholmsvägen 7, 47141 Rönnäng, Sweden
Contact: hello@jarnbrands.com
Telephone: 0980-82903